Spa Policies
48-Hour Cancellation Policy
Clients must provide at least 48 hours’ notice for any cancellation or rescheduling. Appointments canceled or rescheduled with less than 24 hours’ notice, as well as no-shows, will be charged 50% of the scheduled service.
Emergencies
We understand that unexpected emergencies and work or family obligations may arise. If you are unable to attend due to an emergency, please contact us as soon as possible. Documentation, such as a doctor’s note, may be requested.
Late Arrivals
If you anticipate being late, please contact us in advance. Late arrivals may be subject to a 50% charge and may result in a shortened treatment time, depending on the length of the delay and the day’s schedule.
Refunds & Exchanges
All sales are final. No refunds or exchanges are permitted.
By booking an appointment, you acknowledge and agree to these policies.